FAQs

To help you use the isurv service more read our frequently asked questions.

Forgotten Passwords?

If you have forgotten your password, we will need to reset it for you. Please call 02476 868502 to speak to a member of the team.

Please make sure you have your subscriber details available.

What is an isurv channel?

isurv is divided into channels of content relating to the different surveying areas. You can mix and match channel content to suit your requirements. The currently available channels are shown across the top bar.

Do I need to download any software to get access?

No, isurv is an online only service, all you need is access to the internet. However, you will require relevant software to view download files such as PDFs, for example.

Do you need details of everyone in my firm that wants access?

isurv is set up to allow individuals to get access and this is the same log-in for the member zone on www.rics.org. This is a significant advantage as RICS members will not have to log-in twice to get access to isurv.

If you subscribe to a corporate package, you can set up ip access so that everyone on your computer network has access automatically.

Do I have to pay for every user to get access?

No, isurv subscriptions are sold on concurrent use for everyone in your organisation. If you only have one licence this means that only one person can access the site at a time. It is up to you to decide how many concurrent users you will need.